Refund & Return Policy

Last Updated: November 2, 2026

1. General Policy

At HATSKI, we carefully inspect our products before shipping.

As a general rule, we do not accept cancellations, returns, or exchanges due to a change of mind, incorrect sizing, differences from personal expectations, or ordering mistakes, except where required by applicable law.

This policy does not limit any statutory consumer rights.

2. Defective or Incorrect Items

If you receive a defective item or a product different from what you ordered, please contact us at info@hatski.jp as soon as possible, preferably within 3 days of delivery.

Please include your order number, a description of the issue, and photographs if available.

We will review the circumstances and arrange an appropriate resolution, including a replacement, repair, or refund, as applicable.

Where the product is defective or incorrect, HATSKI will cover the necessary return shipping costs in accordance with applicable law.

The recommended 3-day contact period does not limit your statutory rights.

3. Returns and Exchanges for Customer-Related Reasons

Except where required by applicable law, we do not accept returns or exchanges for the following reasons:

• Incorrect size selection

• Differences in color, fit, or appearance from personal expectations

• Ordering mistakes

• Changes of mind

Items that have been worn or washed, sale items, or items with missing tags or delivery documents are also generally ineligible for voluntary returns or exchanges.

These restrictions do not affect any mandatory consumer rights, including statutory withdrawal rights and remedies for defective goods.

4. International Orders and Statutory Withdrawal Rights

Customers in certain countries or regions, including consumers in the European Union, may have a statutory right to withdraw from an online purchase without giving a reason.

For eligible EU consumers, the withdrawal period is generally 14 days from the day the customer, or a designated third party, receives the goods. If an order is delivered in separate shipments, the period generally begins when the last item is received.

To exercise this right, please notify us of your decision to withdraw within the applicable period by emailing info@hatski.jp. Please include your name and order number.

Where available, customers may also use the online withdrawal or return function provided through our store.

You must send the goods back within 14 days after notifying us of your decision to withdraw, unless a different period is required by applicable law.

For returns under the statutory right of withdrawal, direct return shipping costs are the customer's responsibility, unless otherwise required by law or agreed by HATSKI.

Customers may inspect and try on clothing to the extent reasonably necessary to establish its nature, characteristics, and fit, as they would in a physical store.

If goods have been handled beyond what is necessary for such inspection, any resulting reduction in value may be taken into account where permitted by law.

Sale items and items without their original packaging are not automatically excluded from statutory withdrawal rights.

5. Return Procedure

For return inquiries, please contact:

Email: info@hatski.jp

Return Address:
HATSKI
7-1-182 Warizukadori, Chuo-ku
Kobe, Hyogo 651-0065
Japan

Please contact us before shipping a return so that we can provide appropriate return instructions.

We recommend using a trackable shipping service and retaining your shipping receipt.

For approved returns involving defective or incorrect goods, we will provide instructions regarding return shipping arrangements.

6. Refunds

Once a return has been reviewed, we will process any refund due in accordance with applicable law.

Refunds will generally be issued to the original payment method.

For eligible EU statutory withdrawals, we will reimburse the payments required by law, including the original standard delivery costs, within 14 days of receiving your withdrawal notice.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

Additional shipping costs resulting from choosing a more expensive delivery option than the least expensive standard delivery offered are not refundable where permitted by law.

The time required for a refund to appear in your account may vary depending on your payment provider.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, and clearance fees paid directly to shipping carriers or local authorities are generally not refundable by HATSKI.

Customers may need to contact the relevant customs authorities or shipping carrier regarding any potential refund of these charges.

Nothing in this section limits any refund rights provided by applicable law.

8. Legal Rights

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

Where local mandatory consumer protection laws provide greater rights than those stated in this policy, those laws will apply.

9. Contact

For questions regarding returns, refunds, or exchanges, please contact:

HATSKI

Email: info@hatski.jp

Phone: +81-78-855-6488